MGLine Privacy Policy – How We Protect Your Personal Data

MGLine operates the online gaming platform available at mgline.app. For the purposes of this Privacy Policy, MGLine is the data controller — meaning we determine the purposes and means by which personal data collected through the platform is processed.

MGLine's platform offers real-money games including Teen Patti, Ludo, Aviator, Baccarat, crash games, and live casino tables. All of these services require some degree of personal data collection in order to function securely and in compliance with applicable requirements around player identity and financial transactions.

Our support team can be contacted at support@mgline.app for any data-related enquiries including access requests, correction requests, or complaints.

MGLine collects only the personal data that is genuinely necessary to operate your account, process transactions, verify your identity, and comply with applicable legal requirements. The following table sets out the categories of data collected and the context in which each is gathered.

Every piece of data MGLine collects has a specific and legitimate reason behind it. We do not collect data speculatively or for purposes we have not clearly defined. The core reasons are:

• Account operation: Your name, contact details, and login credentials are needed to create and maintain your MGLine account, verify your identity when you log in, and communicate with you about your account.
• Transaction processing: Financial data is required to process deposits, calculate winnings, execute withdrawals, and maintain accurate transaction records for your account and for regulatory compliance.
• Identity verification (KYC): MGLine is required to verify that all players are real adults. CNIC or passport information is used exclusively for this purpose and is not used for any other profiling or marketing activity.
• Fraud prevention and security: Technical data — IP address, device identifiers, session patterns — is used to detect suspicious activity, prevent unauthorised account access, identify multiple account violations, and protect the integrity of the platform.
• Responsible gaming: Gaming activity data is used to monitor for patterns that may indicate problem gambling behaviour, allowing MGLine to apply responsible gaming interventions as required.
• Platform improvement: Aggregated, anonymised data about game usage and platform behaviour is used to improve MGLine's services. This never involves analysis of individual player data for commercial profiling.
• Customer support: Communication records are retained to allow MGLine to resolve ongoing queries, review dispute histories, and maintain service quality.

MGLine processes personal data on the following legal grounds:

• Contractual necessity: Registration data, financial data, and gaming activity data are processed because they are necessary to fulfil the contract between you and MGLine when you create and use an account.
• Legal obligation: Identity verification and financial transaction records are processed to comply with applicable requirements around age verification, fraud prevention, and financial record-keeping.
• Legitimate interests: Technical data and fraud prevention processing are carried out in MGLine's legitimate interests and in the interests of other players — preventing fraud and cheating protects everyone on the platform.
• Consent: Where MGLine processes data for purposes not covered by the above grounds — such as optional marketing communications — it does so only with your explicit consent, which you may withdraw at any time.

Beyond the core reasons set out in Section 3, here is more detail on specific ways MGLine uses the data it holds about you:

Personalisation: MGLine may use your game history to show you game categories that match your activity. This is functional personalisation — it is about making the platform easier to navigate — not commercial profiling that is shared with advertisers or third parties.

Bonus and promotion eligibility: Your account history, registration date, deposit history, and referral activity are used to determine your eligibility for bonuses, promotions, and referral rewards. This is inherent to how MGLine's promotional structures work.

Responsible gaming monitoring: MGLine reviews gaming activity data to identify patterns that may indicate problem gambling behaviour. If such patterns are identified, MGLine may contact you with information about responsible gaming tools or apply restrictions in accordance with its responsible gaming obligations. This is done to protect players, not to monitor behaviour for commercial purposes.

Communications: MGLine uses your contact details to send you transaction confirmations, account security alerts, and updates about changes to policies or terms. These communications are part of the service and cannot be opted out of while your account is active. Marketing communications — where separate consent has been given — are subject to opt-out at any time.

MGLine does not sell your personal data. This is not a qualified statement — your data is never sold to advertisers, data brokers, marketing companies, or any other commercial third party under any circumstances.

MGLine does share limited data with third parties in specific, controlled circumstances:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, banks, and card processors receive the minimum transaction data necessary to process your deposits and withdrawals. These processors operate under their own privacy policies and applicable financial regulations.
• Identity verification providers: Third-party KYC services may process your identity documents during the verification process. These providers are bound by strict data handling agreements and use your documents only for the verification purpose for which they were shared.
• Platform infrastructure providers: Cloud hosting, content delivery, and security service providers that power MGLine's technical infrastructure may process data as part of their services. All such providers are bound by data processing agreements that limit their use of MGLine player data.
• Legal and regulatory authorities: MGLine may disclose player data when required by law, court order, or regulatory authority. MGLine will notify affected players of such disclosures where legally permitted to do so.

All third parties with whom MGLine shares data are required to maintain appropriate security standards and are prohibited from using MGLine player data for their own commercial purposes.

Financial data is among the most sensitive information MGLine handles. The following specific practices apply to payment data on MGLine:

• Full payment account credentials — such as your complete Easypaisa or JazzCash account PIN, or your full card number — are never stored on MGLine's servers. Payment processing is handled by dedicated financial service providers who hold the relevant credentials under their own security frameworks.
• MGLine stores payment method identifiers — the account number associated with your Easypaisa or JazzCash wallet, your bank IBAN, or the last four digits of your card — for the purpose of processing withdrawals to the correct account.
• Transaction records including deposit amounts, dates, and withdrawal requests are retained as part of your account history. This data is used for account management, dispute resolution, and regulatory compliance.
• All payment data is transmitted using encrypted connections. MGLine does not process payments over unencrypted channels.

MGLine uses cookies and similar tracking technologies on its platform. Cookies are small files stored on your device that help MGLine remember your preferences, maintain your login session, and understand how the platform is used.

The categories of cookies used by MGLine are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies while using the platform.
• Functional cookies: Remember your preferences such as language settings and display options. These improve your experience and persist between sessions but do not track you for commercial purposes.
• Analytics cookies: Used to understand how players use the MGLine platform — which pages are visited most, where users encounter difficulties, and how navigation flows are used. Analytics data is aggregated and anonymised. You can opt out of analytics cookies through your browser settings.

MGLine does not use advertising or retargeting cookies that track your activity across other websites. You will not see MGLine adverts following you around the web based on your platform activity.

You can manage cookie settings through your browser. Disabling essential cookies will prevent the platform from functioning correctly. Disabling analytics cookies will not affect your ability to play games or use any account features.

MGLine implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures include:

MGLine retains your personal data for as long as it is necessary to fulfil the purposes for which it was collected or to comply with applicable legal and regulatory requirements. The following retention guidelines apply:

• Active account data: Retained for the duration of your account and for a period after account closure as described below.
• Financial and transaction records: Retained for a minimum of five years after the last transaction on your account. This is required for financial record-keeping and regulatory compliance.
• Identity verification documents: Retained for a minimum of five years after account closure or the last transaction, whichever is later.
• Support communications: Retained for three years after the relevant issue is resolved, to allow for dispute review and complaint handling.
• Gaming activity logs: Retained for three years for operational purposes including responsible gaming monitoring and dispute resolution.
• Technical/security logs: Retained for twelve months and then anonymised or deleted.

When data is no longer required, MGLine deletes or anonymises it in a secure manner. Anonymised data — from which no individual can be identified — may be retained indefinitely for aggregated analysis and platform improvement purposes.

As an MGLine player, you have the following rights in relation to your personal data. These rights can be exercised by contacting support@mgline.app with your request and your account details.

MGLine does not knowingly collect personal data from anyone under the age of 18. The platform is strictly for adults and all registration flows include age confirmation. If MGLine discovers that a minor has registered an account, the account will be closed immediately, all balances will be forfeited, and any associated personal data will be deleted in accordance with our data retention practices.

If you are a parent or guardian and believe a minor in your care has registered on MGLine, please contact support@mgline.app immediately with the relevant account details. MGLine will investigate and take appropriate action without delay.

Please keep your MGLine login credentials private to prevent minors in your household from accessing your account. MGLine is not liable for access by minors that occurs because an adult player shared or failed to secure their login details.

MGLine may update this Privacy Policy from time to time to reflect changes in our data practices, new regulatory requirements, or improvements to our platform. The "Last Updated" date at the top of this page indicates when the most recent substantive changes were made.

When material changes are made to this Policy — changes that affect how your data is used in ways that are meaningfully different from what was previously described — MGLine will notify registered players by the contact details on their account with at least seven days' notice before the changes take effect.

Minor clarifications and editorial changes may be made without specific notification. Continued use of MGLine following the effective date of any Privacy Policy update constitutes your acceptance of the updated terms. If you disagree with changes to this Policy, you should cease using MGLine and may close your account by contacting support.

For any questions, requests, or concerns relating to this Privacy Policy or how MGLine handles your personal data, please get in touch with our support team. All data-related requests are handled by MGLine's support team and will be acknowledged within five business days.

When submitting a data request, please include your registered phone number or account identifier so that we can locate your account and handle your request efficiently. All data requests are processed confidentially.

Email: support@mgline.app

For broader questions about your account, bonuses, or gameplay, the FAQ page covers the most commonly asked questions without the need to contact support directly.